When you originally purchased RealPlayer Plus, you purchased version RealPlayer 16, which was a one-time charge. With that purchase, you received updates and support of that version for no additional fees or hidden charges. We're no longer making any updates to RealPlayer 16 (or RealPlayer Cloud).
Although customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in the new RealTimes these features are available only with a Premium or Unlimited subscription. A subscription unlocks many more features than just the Plus features!
See what's new in RealTimes: http://www.real.com/features?ref=cloud
Customers who previously purchased RealPlayer Plus can receive 50% discount on RealPlayer Plus 18 (If you would like to purchase RealPlayer 18 Plus at discounted rate, please let us know.)
If you would like to download the previous version RealPlayer Cloud and access plus features, first uninstall the latest version from your computer by following this article: https://customer.real.com/hc/en-us/articles/204040013
Click this link to download RealPlayer Cloud: http://cache-download.real.com/free/support/win/17/RealPlayerCloud.exe
After downloading the free version, sign in to access the Plus features of the player:
- Open RealPlayer.
- From the RealPlayer menu in the upper left, choose Sign in.
- Enter your email address and password.
After you are signed in, you should see a RealPlayer Plus icon located in the upper left corner of the player.
I hope this information helps!