can't sign in

dave doyle

• June 16, 2016 17:34

hi i installed real player media player like a week ago and it REFUSES to sign me in Y? i never had this problem before. i go on the real player site signs right WHAT IS HAPPENING? i have things i need to get off it and i can't do it off the site 

0

• 

  Harry

  • June 16, 2016 18:26

  To resolve the issue, please reply with the following information:

  • What operating system do you use (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?
  • What exactly happens when you're trying to sign in?
  • Do you receive any error message?
  • If possible, can you send us a screenshot? (Refer this link: https://customer.real.com/hc/en-us/articles/204039473)
  •  What version of RealTimes/RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)

  The more specific you are, the better I will be able to assist you.

  0
• 

  festus ikpete

  • November 29, 2016 16:43

  Windows 10

  No security software

  Every time I try to sign in ,he would not allow me

  An error message show up every time I try to burn a video into a cd or dvd

  I have Realplayer times

  -1
• 

  Naga

  • November 30, 2016 18:08

  Festus,

  To resolve this issue, follow the steps provided in the below article:

  https://customer.real.com/hc/en-us/articles/204040853
  
  If the issue persists, please provide the following information:
  
  • What does the error message say?
  • What is the file format?
  • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
  • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?
  
  The more specific you are, the better I will be able to assist you.

  0
• 

  John Hebel

  • July 12, 2018 13:34

  I can't sign in so what do I DO??????????

  0
• 

  RN Support

  • July 18, 2018 22:25

  To resolve your issue, please "over-install" RealPlayer. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

  0

Please sign in to leave a comment.