To fix this issue, please try the steps in the below article: https://customer.real.com/hc/en-us/articles/204039333
Once resetting resetting your web browser, try again to share videos. If that doesn't help, please provide the following information:
• Have you tried sharing videos through website? (www.realtimes.real.com)
• Did you receive any error message? What does it say?
• Is this happening to all videos or just with a particular one?
• What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?
The more specific you are, the better I will be able to assist you.
Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.