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real player is a fraud !!! DO not waist your hard earned money for a program that they say is for life....... but they don't support anymore!! i want my real player superpass i paid for year ago and was told it was a 1 time fee.

It is so UNFAIR that companies like you promise "LIFETIME" support and two years later here I am and cannot access any superpass features because they say they do NOT support that version any more. If enough people would speak up enough people would listen.......Next step Class Action Lawsuit for me and EVEREYONE who purchased this software and was told it was a 1 time payment. My cousin who graduated columbia law school looked the whole thing over and "We have a Class Action Lawsuit if enough people would say how they feel about being robbed from a software company!! Anyoone can contact me for the lawsuit actions at jXXXXXXXXXXXX@gmail.com

Lets stop being taken advantage of!!!!

Jay King

jay king

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I'm sorry if you think this way. I've reviewed your account and when you originally purchased RealPlayer Plus, you purchased version RealPlayer 16, which was a one-time charge. With that purchase, you received updates and support of that version for no additional fees or hidden charges. We're no longer making any updates to RealPlayer 16 (or RealPlayer Cloud).

Although customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in the new RealTimes these features are available only with a RealPlayer Plus 18 or Premium/Unlimited subscription. A subscription unlocks many more features than just the Plus features!

See what's new in RealTimes: http://www.real.com/features?ref=cloud

However, If you would like to download the previous version RealPlayer, first uninstall the latest version from your computer by following this article: 

https://customer.real.com/hc/en-us/articles/204040013

Then, click this link to download RealPlayer 16:

http://cache-download.real.com/free/support/win/RealPlayer16.exe

After downloading the free version, sign in to access the Plus features. To know more on this click this link:https://customer.real.com/hc/en-us/articles/204040653

After you are signed in, you should see a RealPlayer Plus icon located in the upper left corner of the player.

I hope the information helps. 

Michell 0 votes
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