On checking our records, I see that you have purchased RealPlayer 16 Plus. As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products like RealPlayer Cloud, ReaPlayer 16 and earlier.
Although customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in the new RealTimes these features are available only with a Premium or Unlimited subscription. A subscription unlocks many more features than just the Plus features!
See what's new in RealTimes: http://www.real.com/features?ref=cloud
If you would like to download the previous version RealPlayer Cloud, first uninstall (alone) the latest version from your computer by following this article: https://customer.real.com/hc/en-us/articles/204040013
Once un-installed, please visit the below link to install RealPlayer Cloud or RealPlayer 16.
https://customer.real.com/hc/en-us/articles/204040003
After downloading the free version, sign in to access the Plus features of the player:
- Open RealPlayer.
- From the RealPlayer menu in the upper left, choose Sign in.
- Enter your email address and password.
After you are signed in, you should see a RealPlayer Plus icon located in the upper left corner of the player. This will enable the 10-band equalizer.
I hope this information helps!