Realplayer upgrade

Gary Mann

• December 11, 2023 10:47

I downloaded the next upgrade for Realplayer and it keeps on failing with:

"Install did not complete, download again"

Then when I download again it says:

"file c:\windows\syswow64\msvcp71.dll is in use by other applications"

Then exits. 

 

This has already uninstalled my current version but it won't re-install the new version downloaded multiple times.  I'II have to check for my original download to see if that works and ignore updates.

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  RN Support

  • December 11, 2023 22:41

  Can you please restart your computer and try to install again?

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  Gary Mann

  • December 12, 2023 06:23

  Found the original download and this also failed. Checked windows notifications and found that previous directory security had been removed (must of been by a windows update). Once write directory access allowed install completed and update applied.

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