"Currently Not Connected to Real Player Cloud"

null null

• May 27, 2016 20:37

Whenever I open Real Player Cloud I get the above message.  I've followed the article to correct this issue, but it does not work.  I cannot access my Plus options, so I can't burn DVD's.  Also for some reason, I keep loosing my playlists. 

I also regularly get a message that Real Player was incorrectly shut down and files need to be imported.  The problem with that is it never completes the import.  It shuts down after 606 files and closes the player. 

I would appreciate any help.  I've had nothing but problems with this program

Thanks,

Tony Edwards

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• 

  Jason

  • May 27, 2016 23:24

  To resolve this issue, follow the below article:
  
  https://customer.real.com/hc/en-us/articles/204043323
  
  If the issue persists, please provide the following information:
  
  

  • What operating system are you using (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?
  • What version of RealTimes or RealPlayer is installed? (Seehttps://customer.real.com/hc/en-us/articles/204039513)
  • What web browser do you use, and which version? (Seehttps://customer.real.com/hc/en-us/articles/207275617)

  The more specific you are, the better I will be able to assist you.

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• 

  Ira Daniels

  • December 09, 2016 21:37

  Currently not connected  to Real Player Cloud.  Windows 10, Microsoft 8, McAfee, Real Player Plus

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• 

  Arvin

  • December 13, 2016 22:41

  Sorry for the delay. To resolve this issue, follow the below article:

  https://customer.real.com/hc/en-us/articles/204043323

  If the issue persists, perform uninstall and re-install of RealPlayer by following the below article:

  https://customer.real.com/hc/en-us/articles/204040013

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