Video not saved from Real player

krishna Nath Acharya

• July 12, 2016 20:05

URGENT

Dear Sir/Madam.

Today I have install windows 10. The real player does not save internet song and video. Please what happened I do not know.

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• 

  Arvin

  • July 13, 2016 07:31

  To resolve this issue, follow the below article:

  https://customer.real.com/hc/en-us/articles/204040433

  If you are still unable to download videos, please provide the following information:

  • Are you able to see the "Download This Video" option?
  • Did you receive any error messages?
  • Is this happening to all videos, on all sites or just with a particular one?
  • What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
  • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?

  The more specific you are, the better I will be able to assist you.

   

   

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