real time cloud will not load on my computer running windows 7 .I lost all my videos that i had.

Emilio Rossi

• August 13, 2016 22:11

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  Arvin

  • August 13, 2016 22:33

  If you are experiencing issue install issue, follow the article:

  https://customer.real.com/hc/en-us/articles/204040153

  If you are experiencing issue with launching RealPlayer, follow the article:

  https://customer.real.com/hc/en-us/articles/204040413

  You can import the missing files back to your library, by following the article:

  https://customer.real.com/hc/en-us/articles/204041533

  Let us know the progress.

  0

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