Purchase

Hector Ortiz

• September 23, 2016 17:08

 I purchase your product and I do not have the full version

It says that I am in the free option

and my program is always asking to upgrade 

Can you please call me to fix this problem

1

• 

  Naga

  • September 23, 2016 20:41

  When you originally purchased RealPlayer Plus, you purchased version RealPlayer Plus 16, which was a one-time charge. With that purchase, you received updates and support of that version for no additional fees or hidden charges. We're no longer making any updates to RealPlayer 16 (or RealPlayer Cloud).

  
  Although customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in the new RealTimes these features are available either with RealPlayer Plus 18 or with a Premium/Unlimited subscription.

  A subscription unlocks many more features than just the Plus features!
  See what's new in RealTimes:  http://www.real.com/features?ref=cloud

  
  Customers who previously purchased RealPlayer Plus can receive a discount when they upgrade to RealPlayer Plus 18, please click the RealPlayer Cloud logo in the upper left of your player and select "Check for Update."

  
  If you have installed RealTimes on your computer, you will not be able to access the premium features.

  
  To access the premium features, first, uninstall RealTimes by following this article: 

  
  https://customer.real.com/hc/en-us/articles/204040013

  
  Then, click the following link to download RealPlayer Cloud:
  http://cache-download.real.com/free/support/win/17/RealPlayerCloud.exe

  
  After downloading the RealPlayer Cloud version, sign in to access the Plus features of the player:

  1. Open RealPlayer.
  2. From the RealPlayer menu in the upper left, choose Sign in.
  3. Enter your email address and password.

  After you are signed in, you should see a RealPlayer Plus icon located in the upper left corner of the player.

  Please be aware that we are no longer making any updates to RealPlayer Cloud or RealPlayer 16, and popular features such as Download This Video may not work on these versions. Therefore, we strongly recommend using RealTimes.

  Note: Our support team is available 7 days a week to help customers via email or online. Agent support via email is available to customers who have purchased or subscribed to one of our products.

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• 

  Omar ElSafy

  • October 24, 2016 20:27

  I purchase your product RealPlayer Plus 15 and SpeedBit Video Accelerator Premium at 30/07/12. Order Number: 4001202642.

  I was very sick for a long time that's why I did not get any update.

  When I downloaded Real Player again lately my login information were not recognizable by your system, I had to register a new account which I did with the same email address.

  I'd like to use real player but I do no wish to pay again for the plus version.

  Please upgrade my account to the latest version.

  Best Regards,

   

  Omar El Safy

  omar El Safy
  Zorgvlietstraat 191
  Den Haag
  2513 HA
  NLD
  Payment Information
  American Express
  **** **** **** 4005

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• 

  Arvin

  • October 25, 2016 22:12

  As RealNetworks makes new products available to customers, it is not possible to continue supporting legacy and historic products, including RealPlayer 15. 
  
  Many features (such as Download This Video) may not work on these versions. This issues will be resolved by upgrading to RealTimes (Windows 7 or higher). You can install RealTimes from www.real.com.

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