Issues with upgrade

Davidson Cassie

• September 24, 2016 20:42

I have been purchasing real player for about 6 yrs now what is going on. It did an upgrade itself and now I can't get you installed at all. Please send me a link to download and install I'm sick of clicking on one thing and sends you to something else.

 I am paid up till next yr. This is starting to aggravate me.

 

Thx Cassie

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  Rollen N.Y.

  • September 25, 2016 18:15

  I was going to upgrade, but now I might not ....  this sucks, because I love RealPlayer .... they use to come on to your computer and help you ...... Now they took that a way..... I am very disappointed with RealPlayer......

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  Arvin

  • September 26, 2016 22:14

   

  Cassandra Davidson,

  To resolve the issue, follow the below article:

  https://customer.real.com/hc/en-us/articles/204046713

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  Arvin

  • September 26, 2016 22:15

  Rollen N.Y,

  Our support team is available 7 days a week to help customers via email or online. Agent support via email is available to customers who have purchased or subscribed to one of our products. We also offer a community forum for free customers, where agents respond to posts online.

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