Trimmer Not Working

Fellowship Baptist Church

• December 12, 2016 19:18

I am unable to set the beginning and end points for my audio recordings. This is a new problem which just started happening within the last week or so. 

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  Arvin

  • December 14, 2016 00:25

  To resolve this issue, follow the below article:

  https://customer.real.com/hc/en-us/articles/204040013

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  andre per

  • December 21, 2016 11:55

  does not accept file to be trimmed

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  Naga

  • December 27, 2016 00:55

  Andre,

  In order to troubleshoot this issue effectively, I will need you to provide the following information:

  • Do you receive an error message? What does it say?

  • If possible, can you send us a screenshot? (Refer this link: https://customer.real.com/hc/en-us/articles/204039473)

  • Is this happening to all videos or just with a particular one? 
  • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
  • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?

  The more specific you are, the better I will be able to assist you.

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