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"Real Player cannot download videos on this page" ???

Comments

9 comments

  • RN Support

    Which browser are you using?

    0
  • GILBERT DABADY

    Please cancel this account. Do not bill me again. Thank you.

    0
  • Kent Stephenson

    Getting same message.

    0
  • RN Support

    Gilbert,

    We see that you have an active RealTimes Premium membership.

    We've cancelled the membership, so you will not be charged any further. 

    0
  • RN Support

    Kent,

    Can you please let us know the following information:

    Please go to C:\Program Files (x86)\Real\RealPlayer.
    Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are unable to download and the web browser you are using? 

    0
  • Kent Stephenson

    Version 22.0.5.310

    https://www.youtube.com/watch?v=TkZUQsCtJtU

    Please help me find a solution. Thanks

    0
  • Walter Mousseau

    I have version 22.0.5.3.10.1 and I cannot download any videos, I am getting the message "Realplayer cannot download videos from this page". I have done all of the same work arounds and nothing has helped. I have had this problem before and your support team helped, please help again!

    0
  • RN Support

    Gilbert,

    As requested, we cancelled your subscription.

    0
  • RN Support

    Kent & Walter,

    We sent you both an email. We'll take it from there.

    0

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