I cannot sign in to Realplayer. I have the premium top subscription but can't use it get offline.html

Debra Pollock

• June 09, 2024 19:02

I have tried and tried and still can't get into my REALPLAYER... everytime i try and sign in I get the following:  "offline.html"....??????????????????????  I have no idea what this is about but my subscription is for the premium top subscription to be able to do everything and I can't upload or download anything...It is frustrating...

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  RN Support

  • June 10, 2024 18:41

  To resolve your issue, please "over-install" RealPlayer by going to www.real.com. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

   

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