LATEST UPDATE CONTAINS MALICIOUS FILE

paul scott

• August 22, 2024 22:21

I just turned on my computer and RealPlayer started the automatic update. Immediately, my anti-virus software flagged a threat during the update... A file called , "rndlp.exe", was trying to infect my PC. Why would RealPlayer have malicious payloads in its software? 

1

• Official comment

  

  RN Support

  • September 03, 2024 21:30

  RealNetworks takes precautions to ensure our software is clear of viruses. It is safe to install RealTimes and RealPlayer when you download it from http://www.real.com or using the "Check for Update" function in the RealPlayer itself. That said, our engineers are looking into this issue as we have seen a few such reports.

  In the meanwhile, here is a workaround to install RealPlayer.

  1. Download RealPlayer installer from www.real.com
  2. Run the downloaded installer.
  3. When you see "Welcome to RealPlayer" dialogue, click X or Cancel to exit.
  4. You will be prompted to click Alternate Installer. Click that.
  5. This will download the full installer of RealPlayer. Double clicking that will bypass the error message and install RealPlayer.

  Here is the screenshot of the alternate installer.

  
• 

  Marc Stirbl

  • September 01, 2024 14:50

  I'm having the same problem. Running bitdefender total security software. 

  Please advise.

  2
• 

  Herbert Schlager

  • September 23, 2024 20:31

  Ich habe auch das gleiche Problem. Und ich verwende Bitdefender Total Security-Software, die Schadsoftware gefunden hat.

  Bitte um eine rasche Lösung.

  0
• 

  RN Support

  • September 24, 2024 20:03

  We have already asked BitDefender to whitelist the said file. While they do so, have you tried the suggestions provided earlier? 

  1
• 

  Tony Swicer

  • September 30, 2024 17:37

  I tried using the workaround above. Bitdefender shut it down fast! It is blocking AU_setup_24.0.1.306.exe, rndlp.exe, and dllhost.exe.

  -1
• 

  Corne Vorster

  • October 05, 2024 06:06

  Only got this issue today aswell, I will try the alternative after this post, just thought I would share.

   

  Blocked file were rndlp.exe

  0

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