Still can't play web videos

Richard Beebe

• January 27, 2018 01:16

I posted a few days ago thay I can't play web videos in RealPlayer. There was 1 reply that said to clear cookies and reset Internet Explorer. I have done all that plus I once again uninstalled and reinstalled RealPlayer. When I try to play a video from within RealPlayer the screen goes black like it's loading and thats all that ever happens. Any other ideas?

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• Official comment

  

  RN Support

  • February 01, 2018 00:26

  I am sorry that the previous steps didn't help resolving the issue. Please follow the instructions from the below link. Hopefully this will resolve the issue.

  https://customer.real.com/hc/en-us/articles/204041513-Adjust-RealPlayer-settings-to-improve-playback-quality

   
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  Richard Beebe

  • February 01, 2018 23:13

  This is still no help! What's next?

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  RN Support

  • February 02, 2018 23:23

  I've sent you an email. We'll take it from there.

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