Problems with updates

Carlos Franco

• January 27, 2018 16:23

Whenever the updates is downloaded and installed, the problems are realplayer cannot play DVDs and cannot display on the screen (all black) but audio is heard when playing a video clip that is downloaded. Why must this happen?

0

• Official comment

  

  RN Support

  • February 01, 2018 00:37

  Please make sure you are signed into RealPlayer with your RealPlayer Plus's email address.

  If you are having distortion when playing DVDs, please follow the instructions from the below link:

  https://customer.real.com/hc/en-us/articles/204041293-Seeing-green-screen-when-playing-DVD

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