No program after "successful install"

null null

• February 04, 2018 09:32

 I must have tried to install Realplayer a dozen times.  Every time it shows a successful install and shows the button to "start realplayer now".  I click it and the instruction box disappears and nothing happens.  Realplayer doesn't even show up on the programs list at all.  Not in task manager, not in programs manager...nothing.  

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• Official comment

  

  RN Support

  • February 06, 2018 21:20

  Please follow these steps to resolve the issue.

  1. Go to Control Panel and uninstall RealPlayer.
  2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
  3. Once the Fixit program opens, click Next.
  4. Select Uninstalling.
  5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
  6. Run the Fixit program once again. (You will need to run this program a few times)
  7. Follow steps 4 and remove the following programs (in the said order)
  a. RealUpdgrade 1.1
  b. RealDownloader
  c. RealDownloader
  Note: You have to run Fixit each time you want to uninstall these applications.
  8. Delete Real & RealNetworks folders from
  a. C:\Program Files (x86)
  b. C:\Programdata
  c. C:\Users\<your username>\AppData\Roaming
  d. C:\Users\<your username>\AppData\Local

  Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.

   
• 

  Jeff Pruner

  • February 05, 2018 22:22

  I have the same problem although RealPlayer does show in list of programs on my Windows 10 laptop? I tried uninstalling and reinstalling several times but it will not open?

  Jeff

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