Real Player Plus

Colin Rouse

• February 08, 2018 07:51

I recently upgraded to Plus when prompted as I could no longer share video clips, because you stated I had to upgrade the account.  However, still can't share videos, so what am I paying for?

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• Official comment

  

  RN Support

  • February 13, 2018 00:30

  You should be able to share video clips as long as they are not longer than 20 minutes. Can you please let me know what is the length of the video clip you are trying to share and also can you tell me what error message you are receiving.
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  Colin Rouse

  • February 13, 2018 02:02

  The clip is 10min24s in length.  Message is: "Insufficient space on your account.  Please upgrade by going to settings."

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  RN Support

  • February 14, 2018 00:28

  I've sent you an email. We'll take it from there.

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