DVD burn error message

null null

• February 20, 2018 18:40

Just installed RealPlayer and am trying to burn DVD for the first time using Windows 1-.  Received this message:

"General Error: The software that's used to decode the media is not available on this system"

"Help" suggests that those using Windows Vista try downloading the "FFDSHOW" decoder for free, by doing a web search.  Is this applicable for Windows 10 as well?  If yes, what is a safe website for doing this?  Can a novice do this?

0

• Official comment

  

  RN Support

  • February 21, 2018 01:19

  Please note: You may receive this error if you are trying to burn files that are not compatible with RealPlayer's burn feature.

  Please convert the files to MP4 and then you should be able to burn them without any problems.

  You could always install a codec pack to enable RealPlayer to play different types of files.

  Installing the K-Lite codec pack often helps to fix issues related to playback. You can install it from the link below:

  http://www.codecguide.com/download_k-lite_codec_pack_mega.htm

  After installing the codec, restart your computer and try playing the videos again.

Post is closed for comments.