details in queue

Milorad Dukic

• February 22, 2018 04:46

When I click on DETAILS in Queue I can not see details. Why?

0

• Official comment

  

  RN Support

  • February 22, 2018 23:55

  Can you please confirm what file formats these files are that are residing in your Queue?

  I see if there are files that are not compatible with RealPlayer, the details don't show up. If your files are regular MP4 videos, please reinstall RealPlayer.

  Here are the instructions:

  https://customer.real.com/hc/en-us/articles/204040013

   

   

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