Realdownloader won't work

Bill Nash

• February 26, 2018 21:42

For the last several months Realdownloader is a realpainintheass.  It stopped downloading from sites like YouTube.  I keep getting a message that the video was "Unable to download."  I click the little green, circled arrow to retry and it will sometimes start to download, then stops again.  Once in a rare blue moon will it work after several retries.  I have Windows 10 using Microsoft Edge.  (I did try explorer but the option to download wasn't even there.)  I believe the started sometime around November of last year.  Any ideas?  Or is this a limitation Real has to make you purchase an upgrade?  Also, is there any Real personnel help here or is it just customers helping customers?

0

• Official comment

  

  RN Support

  • March 01, 2018 19:12

  Have you tried to reinstall RealPlayer? If not, here are the instructions to reinstall RealPlayer. 

  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

  Please let me know if this resolved the issue.

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