I wrote last week

Dennis Foley

• March 01, 2018 05:35

Problem's with your private folder. Video's look like crappolla! I downloaded HD video's and the screen looks like big squares. Why is this happening. They're sharp and clear before I record them. The video's record fine into my library. I messed with the settings and it made no difference How about an answer this time, I'm Dennis Foley if you want to mail me. Thanks......

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• Official comment

  

  RN Support

  • March 01, 2018 19:48
  • Edited

  Can you please let me know if you followed the instructions from this link? If not, this should help.

  https://customer.real.com/hc/en-us/articles/204041513-Adjust-RealPlayer-settings-to-improve-playback-quality

  Or, if you are having issues playing back the DVD you burned, your issue can be resolved by following the instructions from this link:

  https://customer.real.com/hc/en-us/articles/204041293-Seeing-green-screen-when-playing-DVD

   

   

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