Realdownloader way too slow

Bill Nash

• March 12, 2018 21:21

Okay, here's the dope.  I have a PC with Windows 10 with Edge.  I already optimized it (really didn't need it but, hey, it couldn't hurt).  I tried the trick Real.com suggested in using the "Download a video from a web link" and it still doesn't help.  While using it I timed out a set.  Downloading progress showed...19.8 of 385.0 (0.88 mps) and held there for 50 seconds (I timed it out).  That makes the download speed at 0.074 mps.  

I've had the same trouble with other video sites, including YouTube, which errors out and I have to start all over again.

I am currently using the free version but if this is an example of Real quality then I'm not going to purchase an upgrade for snail speed.

Any ideas out there?

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• Official comment

  

  RN Support

  • March 13, 2018 23:56
  • Edited

  With the free version, the maximum download speed is 5 MBPS. Download speeds also are dependent on the actual download speeds you receive from your ISP. 

  Please note: RealPlayer won't utilize 100% of your download speeds at any point as such a behavior will create issues with the other devices on the network.

  For example - if your ISP is providing you with 5 MBPS, RealDownloader will download videos lesser than 5 MBPS as it won't take the complete thruput.

  That being said, if you want faster downloads (above 5 MBPS), you will need to purchase RealPlayer Plus.

  Here is a link to know what speeds you are receiving.

  http://speedtest.googlefiber.net/

   
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  Bill Nash

  • March 14, 2018 04:18
  • Edited

  Thank you for responding.  It looks like you didn't even read my information completely.  I'm not even getting 1 mps.  If you read what I had posted you would see I mentioned my speed estimated at 0.074 mps.  I would love to get 5 mps but I never had.
  
  The one thing I forgot to mention is I have high speed internet.  My cable package is 100 mps download speed but I usually average around 50 mps.  So, with that being said what speed should I be receiving?  0.09?

  I have the speed but Real Downloader doesn't even have what they advertised.  And if that's the case, then how can the premium be any better?
  
  BTW, the link you gave hints there might be a charge for using their Google Fiber speed test.  I'm not going to pay for something I can get for free elsewhere.  Besides, I test the speed with the program my cable company suggests and, well, I already told you the results.
  
  

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  RN Support

  • March 14, 2018 22:03

  I've sent you an email. We'll take it from there.

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