Can't access visualizations with new version

Anne null

• March 16, 2018 15:37

This doesn't seem to have been addressed in a previous post.  I didn't want to install the new version, because with each new installation I lose my visualization (Annabelle the Sheep).  When I finally installed the new version (because I thought you had fixed the problem), I can't get Annabelle back.  I clicked on the Real Player icon --> View --> Choose Visualization; Annabelle the Sheep is highlighted, but when I go to Visualization Settings it says I have no visualization chosen.  If I can't get Annabelle back, I'm switching to Windows Media Player.  I use Windows 7 and the latest version of Chrome; the Real stuff just gets bigger, clunkier and less useful. 

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• Official comment

  

  RN Support

  • March 20, 2018 19:03

  I am glad it is working for you now.
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  Anne null

  • March 17, 2018 17:01

  Problem solved; Real Player needs to be restarted for changes to take effect.

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