After converting video to MP3 I can't save to my library get error message

Sara M

• March 17, 2018 18:24

This issue is recent.  Never happened before.

Sometimes when I download a video there are no 'Convert to' buttons.

Other times  I download video and convert to MP3 I get a message:

Real player was unable to load a required component.

Details:  Could not create actor -  guid not found.

https://ns.real.com/gemini.v1:duplicatesviewactor. 

 

 

 

0

• Official comment

  

  RN Support

  • March 20, 2018 19:43

  Please reinstall RealPlayer to resolve this issue.

  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

   

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