Playback Problems

Robert Marshall

• April 03, 2018 21:04

Ever since I downloaded the updates you said needed to be installed a majority of videos I have saved over the past 5-years will not play properly. All I get is a static-filled screen.

 

What can be done to fix this?

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• Official comment

  

  RN Support

  • April 03, 2018 21:47

  We are aware of an issue regarding playback of certain files. Our engineers are working on fixing the issue. As soon as it is resolved, I will email you.
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  Louis Levy

  • April 09, 2018 20:36

  I have downloaded videos that freeze 12 seconds into playback. Nothing I have done fixes the problem.

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  RN Support

  • April 10, 2018 05:31

  Louis,

  Does your computer have 2 or more display cards?

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