RealPlayer gives an error after a few minutes of burning.

Larry Amin

• April 20, 2018 22:05

End of file: error parsing AC3 audio stream.  How can I fix this error?

axxxx@comcast.net

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  RN Support

  • April 25, 2018 00:10
  • Edited

  We are aware of this issue. Our engineers are working on resolving the issue. We will email you as soon as the issue is resolved.

  Please note: I have redacted your email to protect your privacy.

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  Thomas Kennedy

  • May 24, 2022 14:05

  In Video Disc Burner, 'General error occurred' states 'no disc in the drive' when there is a disc in the drive.

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  RN Support

  • May 26, 2022 21:39

  Thomas, 

  Here is what we would like you to do to confirm if the problem is RealPlayer (software) or your DVD Drive (hardware).
  
  1. Insert a blank DVD in your drive.
  2. Go to My PC and double click your DVD drive.
  
  If Windows says "Insert DVD" even though you have inserted a disk, it means that the DVD drive is not able to read the disk in it. So this indicates that the problem is your hardware. However, if Windows prompts you to do something with the disk as in "What do you want to do" etc..., it means that RealPlayer is not configured properly. 
  
  If the latter (RealPlayer), could you please let us know if you have more than 1 DVD drive in your PC? If the former (DVD Drive), you will need to either get in touch with your PC manufacturer or get a new DVD drive.

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