Parsing Error 5/9/18

nancy keefover

• May 11, 2018 00:11

I am receiving the error  "This file is not supported by the Realplayer trimmer App.   I downloaded the Codec pake which was suggested here previously and it still does not work.  Please advise.  nkxxxx@netzero.com  thamks

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  RN Support

  • May 15, 2018 20:32

  What is the format of the file you are using? I have redacted your email address to protect your privacy.

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  nancy keefover

  • May 16, 2018 13:25

  Not sure what the format is all the others I have done are MP4.

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  RN Support

  • May 16, 2018 17:23

  I've sent you an email. We'll take it from there.

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