can't playback

dave whiteside

• May 12, 2018 23:21

 I am currently using the free version of RP to download from Youtube, etc. After a short while, I can't playback anything. The audio is fine, but the picture is scrambled. I would like to know the reason for this before I invest any money in a pay version of RP.

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  RN Support

  • May 15, 2018 20:52

  If the downloaded file is a .WebM format, we are aware of an issue with RealPlayer that doesn't play properly. Our engineers are working on resolving this. In the meanwhile, request you to convert such files to .MP4 format.

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