No video on playing. Only sound

David Turnage

• May 15, 2018 02:04

Videos try to play but the picture is scrambled with horizontal lines.  I have great sound though. I am inserting a picture of a playback.  I have tried moving things to another location and have changed settings on playback but that did not work.  Help

0

• 

  RN Support

  • May 15, 2018 21:19

  We are aware of this issue. Our engineering team is working on resolving the issue. I will email you as soon as the issue is resolved. Until then, request you to convert all .FLV and .WebM files to .MP4 format.

  0
• 

  dale sizemore

  • May 19, 2018 10:03
  • Edited

  have same issue....try to play older vids  downloaded with realplayer,

  now they are useless,

  1

Please sign in to leave a comment.