Burning DVD+R after several minutes I get "unknown error 2131110144"

Barry James Moore

• May 21, 2018 23:29

 Burning DVD+R after several minutes I get "unknown error 2131110144". I think it should be at the point of doing the Finalization task. I tried twice on two different DVD+Rs. 

Help!

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  RN Support

  • May 22, 2018 21:36

  To resolve this issue, please reinstall RealPlayer.

  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

   

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  Barry James Moore

  • May 23, 2018 02:18

  I uninstalled and reinstalled just as the instruction page told me.

  Step 2 is confusing because the section is for Windows 7, yet step 2 has two sets of instructions (one for Windows 7, I don't know what the other one is for. In step 4 I did not have any checkboxes, it just started the uninstall.

  
  The problem still exists. Burns DVD-R OK, but fails with DVD+R. I will send an email with screen capture attachments.
  
  

  Windows 7
  

  1. Make sure the application is closed.
  2. Click the Windows Start button, point to Settings > Control Panel > Add or Remove Programs. (In Windows 7, go to Start > Control Panel > Programs and Features).
  3. Select RealTimes, or RealPlayer and click the Change/Remove or Uninstall button.

  4. The Uninstall dialog appears, showing check box choices of components that are available for uninstall.
  5. Uninstall all the components.

  Reinstall the application.

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  Barry James Moore

  • May 23, 2018 13:12

  FYI, while it seemed as if I was able to burn the film to a DVD-R, but the final product would not play in the DVD player, and not in my PC where it was burned.

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  RN Support

  • May 24, 2018 20:15

  I've sent you an email. We'll take it from there.

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