Videos Downloaded Using the Tool Are Pixelated

Jasmine Woods

• June 03, 2018 19:29

Hello,

I often download YouTube videos using the "Download This Video" drop-down button/tool that appears at the top of my computer screen. The videos download in WebM format (.webm). When I open them, the video is completely pixelated; you can't see a thing. The audio works fine. Why is this and what can I do to fix it? I'm just discovering the issue and I'm overwhelmed at the thought that thousands of files are messed up. Please help. 

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  null null

  • June 05, 2018 19:04

  The same happened to me for .flv files that were previously downloaded.  they played fine with the old version, but with the new version have lost most of my library

   

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  RN Support

  • June 05, 2018 22:20

  We are releasing a fix to this this week. I will email you as soon as the new fix is released.

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