Firefox 60.0.2.(64 bit)
19 June 2018

Dear Real Friends,

I had a crash during an upgrade of Windows 10 and Firefox. I seem to have lost quite a bit of data from my PC drive c: Folders seem there but now empty. Pics, Bookmarks, saved passwords etc. I have tried a hard restart completed the disc check and was asked for my Windows PW. I doesn't recognise the one I think is correct, and if I proceed, without entering a correct PW, the computer responds and all seems fine, except for the missing files, etc. If I try another restart, it goes through te same sequence and if I bypass the Password,, al seems well except that all data entered since the previous restart is lost, haing been in a temp account(?). I have now been running for a week and I'm terrified to switch off. When I tried to check my RealTime account, etc, I couldn't access my Private files and it seems as though my account has been lost. I know I'm a foolish old man but I'll ask anyway... Is it possible for you to reinstate my account and any files which might be floating around the Cloud? I would really appreciate your help. To prove I'm not a robot, I've attached a couple of pics of me . They were taken just over 40 years ago, and I've aged a bit since then. Just to lighten your day and to show that at least one of the foolish old gits that send you insane requests for help is a real live person... Thanks for any help you can give. I remain in your debt and MTFBWY. Chris Muncke (aka Capt. Khurgee, Hangar Bay Commander, Death Star 1)