ALL MEDIA FILES DELETED

Joseph Illardi

• June 28, 2018 19:16
• Edited

after windows 1803 update, all media files were deleted. can't sign in on RP Plus - get message that login is not available at this time &  if the problem persists to restart computer - did this numerous times with no results. How can I get my library back?

follow up to this post - reinstalled rp without uninstalling & it added all media files back into my library except videos & photos are displayed as blue box thumbnails instead of thumbnail pictures! How do I fix that?

 

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  RN Support

  • June 29, 2018 00:13

  To resolve your issue, please "over-install" RealPlayer. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

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