Can't burn some videos

Tom Harper

• July 02, 2018 17:28

There are some videos that will download and play perfect in Real Player but when I try to burn them to a DVD I get a general error that says: The software that's used to decode the media is not available on this system. Installing the correct decoders for the files that you are working with may help to correct the problem. How do I get these decoders??

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  RN Support

  • July 05, 2018 19:25

  Installing the K-Lite codec pack often helps to fix issues related to DVD burn. You can install it from the link below:

  http://www.codecguide.com/download_k-lite_codec_pack_mega.htm

  After installing the codec, restart your computer and try burning the videos again.

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