improvement sugestion for downloader

Robert Marlowe

• September 16, 2018 12:47

is it possible to add a "Refresh" or a "try again" update for videos that show "unable to download"?

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  RN Support

  • September 17, 2018 21:41

  Thank you for taking the time to share your comments with us. I have forwarded your feedback to the appropriate team. Your insights and opinions will help us in our ongoing efforts to enhance our products and services.

  If you are seeing "Unable to download" on many videos, please 

  follow these instructions to resolve the issue.

  1. Open RealPlayer.
  2. Click the RealPlayer logo on top left corner, then Check for Update:
  3. Check "Update to RealPlayer with RealTimes" and click Install.
  4. Follow the online instructions and update RealPlayer.
  5. Once completed, please restart RealPlayer.

   

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