end of file: error parsing ac3 audio stream - still an issue after update

Philip Lansdown

• September 19, 2018 05:51

Hi, I am still unable to burn any videos in MP4 without first converting them into Real Media HD (which does lower the picture quality). This has been going on for 6 months now, and I know that there are many other people in the Real Player Community who have the same problem.

I was hoping that the new 'important' update would fix the error message-  end of file: error parsing ac3 audio stream  - but nothing has changed. Are your team still trying to solve this problem?

Thanks for your time.

Phil.

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  RN Support

  • September 19, 2018 22:09

  We sent you an email. Please respond to it and we'll take it from there.

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