Problems with downloads

Barry Jones

• September 19, 2018 13:57

I am downloading video files from You Tube mainly MP4. When downloaded the video is fine on Realplayer Plus but when I transfer to a DVD the video comes out in black and white also the picture is at an angle. Now and again there is also some blocking on the original downloaded video.

Any help would be very gratefully received.

 

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  RN Support

  • September 19, 2018 22:12

  Would you be able to share one of such videos that is causing the video to be in black and white and in an angle when burning to a DVD? We would like to test it in-house.

  To send us a file up to 1 GB in size, please follow these instructions:

  1. Go to https://tobor2.prognet.com/cgi-bin/incoming.cgi
  2. You will see instructions for attaching the file. Choose the file you want to send us.
  3. In the "to" section, enter "gsharma".
  4. In the box below, enter your email address and/or ticket number, along with a brief note about the issue (just a sentence is fine).
  5. Click Send.

  We will review the file(s). If for some reason we have difficulty receiving the file, we will let you know.

   

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