Can't download HD

daniel preston

• September 25, 2018 01:35

I have been downloading videos in up to 720p using the free version of realplayer for quite some time. Just recently real downloader stopped downloading videos at higher than 360p. I purchased an upgrade from the free version and I am still having the same problem. I am signed in and have tried signing out and signing back in and rebooting the computer and the problem persists. I have tried downloading from internet explorer (I normally use chrome) and have the same problem there.

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  RN Support

  • September 25, 2018 23:56

  Can you please provide us a sample link of a video that is available higher than 720p? If you are signed in correctly and don't see an "Upgrade to Premium" on the top right corner, please let us know.

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