Unable to download and reinstall Real Player Premium
Computer crashed and while trying to download and reinstall I keep getting a message that ActiveX is not downloading.
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What is the operating system of your Windows? From your message, it appears that either Windows is not installed correctly or you are missing updates to Windows. Please make sure that all of Windows components are installed and then install RealPlayer.
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I keep having this problem of trying to reinstall Realplayer Premium
And whatever I do I cannot get it back. Can you help an old age pensioner who has problems incase it is my fault, Regards Adrian
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My next door neighbor is a IT expert who looks after my laptop so I know everything is up to date. I can't get his help at the moment
so I'm afraid I have to depend on realplayer to help. I cannot understand why when I reinstall realplayer I can't add premium
as I have been told to do it. If bYou can't help I'll have to try
Vuse or try and find something else, Regards Adrian
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Adrian,
We see that you purchased RealPlayer Plus v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let me know. As a loyal user, you are eligible for a discount.
If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.
https://customer.real.com/hc/en-us/articles/360057971913
Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.
Please let us know if you have difficulty doing this.
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