Real Player Signin

null null

• October 18, 2018 13:13

I am unable to signin to Real Player using Windows 10.    It won't take me beyond the login fields.   Keep receiving message that unable to login.  If problem persists you may need to restart your computer.    I've restarted multiple times and I verified that user name and password are correct.

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• Official comment

  

  RN Support

  • October 22, 2018 21:43

  To resolve your issue, please "over-install" RealPlayer. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.
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  null null

  • October 18, 2018 19:19

  Wont sign in windows 10  wont allow me to down load or upload

   

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• 

  suleiman al kindy

  • October 27, 2018 19:20

  Unable to reinstall RealPlayer having uninstalled it earlier. I click the Download RealPlayer for Free button but nothing happens. I have restarted my computer several times and signed in using correct user name and password

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  suleiman al kindy

  • October 27, 2018 19:20

  Unable to reinstall RealPlayer having uninstalled it earlier. I click the Download RealPlayer for Free button but nothing happens. I have restarted my computer several times and signed in using correct user name and password

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  RN Support

  • October 29, 2018 20:43

  Suleiman,

  Follow these steps to properly install RealPlayer.

  1. Go to Control Panel and uninstall RealPlayer.
  2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
  3. Once the Fixit program opens, click Next.
  4. Select Uninstalling.
  5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
  6. Run the Fixit program once again. (You will need to run this program a few times)
  7. Follow steps 4 and remove the following programs (in the said order)
  a. RealUpdgrade 1.1
  b. RealDownloader
  c. RealDownloader
  Note: You have to run Fixit each time you want to uninstall these applications.
  8. Delete Real & RealNetworks folders from
  a. C:\Program Files (x86)
  b. C:\Programdata
  c. C:\Users\<your username>\AppData\Roaming
  d. C:\Users\<your username>\AppData\Local

  Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.

  Please note: If you previously created playlists, you will need to recreate them.

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