Unable to download video

Paul Towsey

• November 07, 2018 19:50

Upon clicking the Download This Video option, it begins the process but almost immediately displays, Unable To Download...any suggestions greatly appreciated.

Thanks

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  RN Support

  • November 10, 2018 00:11

  We have identified the download issue and resolved it. Please follow these instructions to resolve your downloader issue.
  
  1. Open a web browser (Chrome, Firefox or Edge)
  2. Click the blue downloader icon on the top of your web browser once until you receive "Unable to download videos" or "No videos found" message
  3. Repeat step 2 once more
  4. Restart your PC
  
  This will update the fix and you should be able to download videos again.

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