RealDownloader can not locate videos to download

David B

• November 07, 2018 18:50

the downloader can not locate the address of the videos to download. I have tried everything in the support center and nothing fixes this problem. this has been a reoccurring problem for the past few months

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  RN Support

  • November 10, 2018 00:11

  We have identified the download issue and resolved it. Please follow these instructions to resolve your downloader issue.
  
  1. Open a web browser (Chrome, Firefox or Edge)
  2. Click the blue downloader icon on the top of your web browser once until you receive "Unable to download videos" or "No videos found" message
  3. Repeat step 2 once more
  4. Restart your PC
  
  This will update the fix and you should be able to download videos again.

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