Certain youtube videos unable to download

judy null

• November 19, 2018 15:52

 Hello, While most Youtube videos will down load, I have come across several that won't . The blue download bar moves very fast and when it begins the " finalizing ", it quickly says "unable to download".  I've tried the  process mentioned  in the help section with the "repeat step 2" and restart computer - but there's no improvement. Any help appreciated. Thanks, judy

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  Gina Magee

  • November 19, 2018 21:15

  Same problem.  I'm not sure I am following the instructions properly.  Click exactly where? Just click twice, or close the dropdown and rehover til the icon drops again? I've tried numerous combinations, no success.

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  judy null

  • November 19, 2018 23:23

   Agree with you ! I'll keep trying but am rather confused at the instructions as well.  Hopefully Real Player  personnel will come along and help us with this. 

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  RN Support

  • November 29, 2018 01:07

  Our engineering team were able to release a new version which fixes the download issue.

  To resolve your issue, please "over-install" RealPlayer. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

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