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Certain youtube videos unable to download

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3 comments

  • Gina Magee

    Same problem.  I'm not sure I am following the instructions properly.  Click exactly where? Just click twice, or close the dropdown and rehover til the icon drops again? I've tried numerous combinations, no success.

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  • judy null

     Agree with you ! I'll keep trying but am rather confused at the instructions as well.  Hopefully Real Player  personnel will come along and help us with this. 

    0
  • RN Support

    Our engineering team were able to release a new version which fixes the download issue.

    To resolve your issue, please "over-install" RealPlayer. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

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