GARBLED VIDEO WHEN PLAYING DOWNLOADED VIDEOS

Mike Mcgee

• November 23, 2018 23:14

It's been months maybe even a year since I "upgraded"  to this current monstrosity you call a product,which was absolutely FINE prior to the UPDATE. I might be able to download SOME videos but I CANNOT play Jack S@#t !!!!!!!!!!!!! Nothing but garbled, pixelated, slow BS. What is it exactly that I payed for again? I'm pretty sure It wasn't this horse shit! I've contacted you about this before and to present NOTHING! Again, one more time, what are you doing about this, and why can't I just have the previous version BACK

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  RN Support

  • November 29, 2018 01:31

  We are not seeing you contacting us before. To resolve your issue, please follow the instructions from this link.

  https://customer.real.com/hc/en-us/articles/204041513-Adjust-RealPlayer-settings-to-improve-playback-quality

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