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4 comments

  • RN Support

    We understand that you need some help; however, the exact nature of the problem you are having is not clear to us.

    Before we can help you, we will need some more information. Could you please be more specific about the problem you are having? Please describe exactly what it is that you are trying to do and include any error messages that you may receive. It can also be helpful to include what your computer's operating system is and what web browser you're using. The more specific you are, the better we will be able to assist you.

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  • Dale Oickle

    I Bought Realplayer Plus 16 Sometime ago , Bout 5 or more years , got a new laptop and since then no more realplayer plus and they now want me to buy from them again !! Hell the free one does not work { download feature }

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  • Dale Oickle

    I Use Both Firefox and Google Chrome , And when i watch a video from youtube that i want to download it says no video on web page to download

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  • RN Support

    Dale,

    The downloader issue was resolved in the latest version of RealPlayer. Please follow the instructions from this link to resolve your issue.

    https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

    Please note that, older versions are not available in our system, and we are no longer supporting RealPlayer 16 and any version before that.

    As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products.

    We are now offering RealPlayer 18/RealTimes. This is the latest version of RealPlayer with many additional features. To access the Premium features of RealPlayer 18 will require a new purchase, because this is a new product. However, since you purchased RealPlayer before, I would like to offer you a discount to purchase the latest version.

    And to benefit from this special offer, please, click on the link below:

    https://order.real.com/rn/en/us?p=6011

     

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