Premium level, but I cannot connect to the cloud.

Harriet Buchanan

• January 11, 2019 21:18

I have Real Player Premium, but I cannot connect to the cloud. I get a message that says, "Currently not connected to RealTimes, To reset your connection, please restart your computer." I've restarted many times, but I cannot upload, and I cannot use the "login" on the upper right of the app. I know I'm paid up, as you charge  $4.99 every month to my credit card. Please help. Thank you.

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  RN Support

  • January 16, 2019 00:39

  To resolve your issue, please "over-install" RealPlayer. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

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