phantom install

Lou Israel

• January 31, 2019 18:55

I have windows 7 and Chrome.

I thought I downloaded Real Player to my desktop ti edit videos but once the installation is complete and I click run program, NOTHING HAPPENS. Worse, when go into control panel the program is NOT EVEN LISTED. Ditto ion my C drive. So maybe it's buried somewhere onthe desktop, maybe it's not. I want a program I can actually RUN.

Suggestions anyone?
If this doesn't work, I need to find a different editing software program. The Windows one was a trial that has expired and will not work.

0

• 

  RN Support

  • February 01, 2019 00:14

  Please follow these steps to resolve your issue.

  1. Go to Control Panel and uninstall RealPlayer. (You can ignore this step as you don't see it in your Add/Remove programs)
  2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
  3. Once the Fixit program opens, click Next.
  4. Select Uninstalling.
  5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
  6. Run the Fixit program once again. (You will need to run this program a few times)
  7. Follow steps 4 and remove the following programs (in the said order)
  a. RealUpdgrade 1.1
  b. RealDownloader
  c. RealDownloader
  Note: You have to run Fixit each time you want to uninstall these applications.
  8. Delete Real & RealNetworks folders from
  a. C:\Program Files (x86)
  b. C:\Programdata
  c. C:\Users\<your username>\AppData\Roaming
  d. C:\Users\<your username>\AppData\Local

  Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.

  Please do let me know how it goes.

  0

Please sign in to leave a comment.