Realdownloader NOT detecting most videos.

Estle Kinzel

• January 24, 2019 21:03

About 5 days ago my realdownloader stopped detecting most videos. It will detect a few types, but the majority will not be detected..I saw your message that engineers are working to remedy the problem. Please email me the solution. 

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  RN Support

  • January 24, 2019 22:00

  We are happy to report that the issue has been fixed. We appreciate your patience as we worked to resolve this issue, and thank you for using RealPlayer.
  
  Please follow these steps:
  
  1. Open Chrome, Firefox or Edge browser
  2. Go to YouTube and play any video
  3. Click on the Download button (You will still receive a "No videos to download" message)
  4. Close the browser
  5. Restart your PC and go back to download a video now. (Step 3 through Step 5 will update the RealDownloader and you should be able to download videos again)
  
  If the downloader still doesn't work for you, please let us know.

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  RN Support

  • January 28, 2019 23:44
  • Edited

  Patrick,

  Can you please do the following and let us know the version of videodl.exe

  1. Open C:\Program Files (x86)\Real\RealPlayer (Folder)

  2. Look for a file named videodl.exe and right click the file

  3. Click the Details tab and let me know the Product version

  Please note: If the version is not 2019.01.17, it means that you didn't follow the previously mentioned instructions or something didn't work right. In any case, can you please confirm?

  Can you also go to C:\ProgramData\Real\RealUpgrade and let us know all the files and folders you see there? If possible, can you attach the file named RealUpgrade_18_1.xml and send it back to us, please?

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